ROI Case Study: Before Qv21

Dispatch & Field Operations Challenges:

  • Crude oil and water hauler with a fleet of 155 trucks.
  • 10k loads per month using handwritten paper tickets.  
  • 8 full-time (24/7/365 operation) dispatchers manually dispatching drivers and communicating via phone and text. 
  • Constant need to contact drivers for load status and availability as well as chasing down paper tickets.  
  • Drivers were often losing paper tickets or failing to complete tickets thoroughly.
  • Drivers routinely waiting on dispatchers to assign jobs.

Back Office / Accounting Challenges:

  • A team of 5 resources manually interpreting and reconciling handwritten paper tickets as well as performing manual back office functions.
  • Managing several customer Excel spreadsheets.  
  • Manually processing invoices and payroll via reconciled paper tickets and Excel spreadsheets.  
  • Experiencing AR/AP delays of up to 60-90 days because of lost tickets, disputes and manual processes.
  • Countless hours scanning and storing paper tickets.

After Qv21 TLF Implementation



  • Dispatch resources were reduced by 4 to continue handling the 24/7/365 dispatch operation using Qv21’s TLF system using 12-hour split shifts.
  • Jobs communicated via the Qv21 system and system messaging tool instead of by phone or text.
  • Monitoring real-time field activity, truck movement, current driver locations and real-time status on loads. 
  • No more paper tickets for drivers or paper HOS logs or DVIR paper tickets.


  • Back-office resources were reduced by 3 to handle ticket reconciliation, invoicing and payroll reports using Qv21’s TLF system, tools and reports.
  • Ticket reconciliation through the system drastically reduced the turnaround time and paper ticket chase.
  • Ability to invoice same day as needed since completed jobs are available in the system for processing immediately.
  • Disputes and ticket research time drastically reduced and no more storing paper tickets for auditing.

Field Operation Efficiencies Gained


Fleet After:

  • Reduced active trucks by 54.8%, mostly third-party carriers
  • Averaging 4.95 loads per day per truck
  • Averaging $3.68 per load per month

Fleet Before:

  • Fleet of 155 active trucks made up of company-owned and third-party carriers
  • Averaging 2.16 loads per day per truck
  • Averaging $6.00 per load per month

Cost Per Load:  

The company saw a 38.7% reduction in their costs per load. Benefits from using the Qv21's TLF system were attributed to this savings from:

  • System ticket reconciliation tools 
  • Standard and custom reports from the system (to include those for invoicing and payroll management)
  • Real-time ticket visibility and history
  • Drastically reduced paper ticket handling
  • More loads with fewer trucks

Loads Per Truck / Per Day:  

The company saw a 129% efficiency improvement in the average number of loads completed each day by a single truck. Several things can be attributed to this, mostly driven by the technology and associated business process improvements:

  • Advanced route management and real-time visibility into fleet activity in the field
  • Advanced dispatch capabilities 
  • Advanced tablet technology 
  • Enhanced driver communication 

Key Metrics


Contact Qv21 for a free return-on-investment analysis of what you can expect from a TLF implementation based on your operations.

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