“Truly the inefficiencies of paper and the impact it had on our back-office staff drove us to Qv21,” says Doug Travis, Stella’s Vice President. They were ready to step away from the 90s and into the 21st century." In 2018, Stella noticed barriers and pain points arising from inefficient short-haul business processes. Drivers' ticket data was captured and collected entirely on handwritten paper tickets, creating room for errors and delays.
In order to scale, Stella needed to take on heavier workloads with the same number of resources in place.
With Qv21's transportation management system (TMS), drivers turn around loads quicker, and back-office operations process invoices at a faster rate. By condensing as many as 5 steps into one, Stella's team saw the growth they were looking for.
"The scalability with the Qv21 system has really allowed us to be able to step into a market and start day one with little to no issues. TLF (The LogisticsFramework) provides the capability to begin training our Independent Contractor Drivers a day or two before operations start.
Once operations start, we are 100% live and rolling. Before Qv21, drivers would fill out manual tickets and there was, at minimum, a two-day lag on having that paperwork in the office.
With Qv21, working on tickets is in real-time. This partnership has greatly set up the back-office side as far as getting the settlement sheets out to the contractors in a timely manner."
A solid TMS is truly the strongest tool that a trucking company can utilize. The benefits of Software as a Service (SaaS) greatly outweigh the pitfalls of paper ticketing and on-premises hardware and software management.
If you are ready to scale, The LogisticsFramework™ is ready for you.
To see the full case study on Stella, head to our resources page.