How can our portal help your team?
Our customer portal offers a one stop location where you can view support tickets submitted to the Qv21 Support team and access our knowledge base, find answers to questions, and interact directly with our business. This level of accessibility and convenience, we hope, delivers a better customer experience.
Customer Portal Overview
Our customer portal is a secure, customer-only area that provides access to the services and information you need anytime. With a secure login for each user, the portal enables our customers to have personalized and tailored interactions, contributing to a unique customer experience.
- Self-Service Portal: This portal capability empowers the customer to help themselves. It allows your team to see open tickets and see knowledge articles at your own pace and convenience.
- Knowledge Base: A comprehensive knowledge base serves as a repository of information about our products or services. This can include knowledge base articles, FAQs, how-to guides, and video tutorials.
- Mobile Responsive: Our portal is accessible and fully functional on all types of devices, from desktops and laptops to tablets and smartphones.
- Feedback Options: We have a way for customers to give us feedback about their portal experience and make suggestions for new features and improvements they’d like to see.
- FAQ: Frequently Asked Questions (FAQs) provide quick and straightforward answers to the most common questions customers have about our products and services.
- Secure Access: Security is a top priority for Qv21 in creating a customer portal. Each customer's access is password controlled and each user can only see information relevant to the company they are associated with.
- Integration with other Business Systems: For the most efficient and comprehensive service, our portal integrates with our ticket management system ensures that all customer-related data is synchronized, offering a more consistent and accurate view of each customer’s interactions with our company.