The Crew

When Qv21 was formed in 2009, we recognized that logistics and fleet management operations are mission-critical to the transportation of commodities.

Our focus is to optimize systems and allow for collaboration that saves money, increases efficiency so that all the parties involved in the transportation of commodities can focus on running their business, service customers better, improve their bottom line and grow revenue. Qv21 is dedicated to building world-class, cloud-based tools to span the needs of transporters and carriers, and most recently, aggregating data into a comprehensive tool for commodity buyers.

We chose the name “Qv21” because "Qv" is a term for efficiency. As Qv approaches 1, you reach 100% efficiency. Our job is to get our customers "Qv to 1" or Qv21.

 

Qv21 Leadership Team

 
 

Board & Advisors

Huw Thomas
Director

David J. Castellani
Director

Burt McGillivray
Director

Jerome Stuart
Director

Jeff Curran
Director

 

Pat Danaher
Advisor

Robbie Leffel
Advisor

Scott Smith
Advisor

 

Qv21 Technologies is a dynamic and forward-thinking logistics software company that offers opportunities for creativity and advancement to energetic, hard-working individuals. We are interested in hearing from qualified applicants for a variety of job openings listed below.  Applicants should contact us by clicking HERE, and we will direct you to the right department.

Open Positions


Location: Austin

Outside Sales Representative 

 

Looking for a Sales Representative to develop opportunities with new customers within the assigned territory. HQ is in Austin, Texas.

Responsibilities & Skills:

  • Initial pre-sales process; lead generation, cold calling and prospecting. This is a must. If you are unable to prospect and build your own leads, please do not apply.
  • Obtain qualified leads for sales demonstrations and conduct technical sales demonstrations, as approved by your Manager.
  • Create proposals and documents for initial sales process through assisting sales team with final Master Subscription Agreement preparation.
  • Monitor competitor activities, market trends and market changes
  • Maintain accurate and timely opportunity and account records in CRM system.
  • Client visits will account for up to 50% of the time spent in this role.
  • All other commercial duties as deemed necessary.

More >


Customer Experience Representative  

Location: Austin

We are looking for a dynamic, relationship building customer experience representative to join our team immediately. This position will report to our Austin office with regular communication and on-site visits. This position will also have up to 50% travel to prospect and customer sites, as well as representing the company at industry events.

Responsibilities & Skills:

  • Work in conjunction with Customer Success Manager to manage Tier 2 accounts and act as back-up customer contact during times of CSM travel.
  • Regular and frequent periodic customer communication, via means of phone, text, email.
  • Relationship building with existing customers, via means of networking, regular communication and learning customer nuances.
  • Someone who can create linear connections through means of being an outside-the-box thinker.
  • Create value solutions for customers through our suite of services and products.
  • Manage full-cycle of Customer Relationship Management software, Nutshell, from entry to report generation.
  • Assist with customer Quarterly Business Review for Tier 1 accounts and manage all Tier 2 Quarterly Business Reviews.
  • Gather and compile data for the daily Customer Success report, generating data, marking Tier 1 accounts for review with CSM, review, send to CSM for approval.

More >


Location: Austin

We are looking for a highly motivated, very punctual, client focused technical support professional with a clean, professional appearance and a POSITIVE attitude to join our rapidly growing Client Support Services team at our Headquarters office in Austin, TX. This professional will provide frontline support to our diverse client base primarily of Transportation Logistics companies. You will be supporting the products and services associated with our Software-as-a-Service (SaaS) platform. This is a golden opportunity for the right person to join our rapidly growing company at the right time and be part of the growth. Leadership ambition is encouraged in this role with advancement opportunities.

Responsibilities & Skills:

  • Take inbound calls from the client base, typically company dispatch personnel.
  • Create a case for every call by logging client calls into the company's ticketing system.
  • Respond to client generated email tickets within established company SLA's.
  • Identify client concerns and issues.
  • Address issues by answering questions, troubleshooting and resolving or escalating.
  • Follow up to ensure client issues are addressed.
  • Make follow up calls to ensure client is satisfied.
  • Serve as a client 'account liaison' for designated clients.
  • Provide weekly client 'check-in' reports identifying client issues, concerns, or suggestions.

More >

 

Client Support Specialist

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