Last updated: July 5th, 2019
Information we collect
Qv21 collects information from users visiting the Site. This information includes traffic data including a user’s IP address, domain server, type of computer, and type of web browser. We track users’ movements around the Site. Some areas of our Site require you to register and provide your name and contact information. Downloading our software products requires you to register and provide your name, contact information, and intended use case. We collect personal information, such as a user’s name, address, contact information and other personally-identifiable information (“Personal Information” or “PII”) when you register on the Site, request a demo, request a download, or otherwise interact with us (for example through the “contact us” option). We collect statistical data related to our users’ use of the Site (including Site usage patterns), our software products and our services. You have no obligation to provide us with any PII and the submission of such information is at your sole discretion and consent. However, if you will not provide us with the required information, we are unable to provide you with the information, downloads, or services you requested.
How we use information
We use the information we collect to analyze trends, to administer the Site, and improve our products and services, for marketing purposes, for improving users’ experience on the Site, and to gather demographic information about our user base. We may use the information that you provided us or that we collected from your activity on the Site in combination with PII from other sources and use third-party services to infer your region and the organization you are associated with to tailor the content you see, interact with you, and market directly to you. We compile and store data and information and generate reports related to our users’ access to and use of our Site and products and services. We may share aggregated statistical information with third parties. We do not disclose, sell, or provide your PII to third parties, except in the following circumstances:
If the information is required by law in order to prevent, investigate, or take action regarding illegal activities. In addition, we will share information in response to legal process, court orders, subpoenas, or to establish or exercise our legal rights or defend against legal claims.
For the purpose of providing you with products and/or services you request and operating the Site we may share PII with trusted third-party partners who need to have access to the information for the purpose of providing Site-related services to us only (and not for such third parties’ commercial use in any way).
If we have your permission to do so.
Information collected from users of the Site, including PII, could be transferred as part of or in connection with a corporate merger, consolidation, restructuring, the sale of substantially all of our stock and/or assets relating to the business conducted through the Site or other corporate change, including, during the course of any due diligence process.
At any time, you can opt out of receiving marketing communications from Qv21, but you may not opt out of administrative emails (for example, emails about your transactions or policy changes) while you are a registered user. You can opt out by contacting support@qv21. We do not send marketing emails to you if you decide to opt out, and we do not sell or provide email addresses to any third party, except in the situations stated above.
POLICY TOWARDS CHILDREN
We do not knowingly collect PII from children under the age of 16. If a parent or guardian becomes aware that his or her child has provided us with PII without his or her consent, he or she should contact us at firstname.lastname@example.org. If we become aware that a child under the age of 16 has provided us with PII, we will delete such information from our files.
We employ commercially reasonable security measures to protect the PII submitted to us, both during transmission and once we receive it. However, due to the nature of Internet communications and evolving technologies, the security of user information may be compromised at any time through unauthorized entry or use, hardware or software failure, and other causes. No method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of PII and disclaim any assurance that such information will remain free from loss, misuse, or alteration by third parties who, despite our efforts, obtain unauthorized access.
UPDATE/DELETE USER INFORMATION
To request access to or deletion of your information, it is best to follow the unsubscribe link at the bottom of the emails you receive from Qv21. You can also write to us at any time to obtain a copy of your information and to have any inaccuracies corrected or if you no longer desire our service (in which case we will endeavor to remove your PII provided to us). Where appropriate, you may have your PII erased, rectified, amended or completed. In order to contact us regarding your information please e-mail email@example.com. To protect your privacy and security, we may take reasonable steps to verify your identity before granting access or making corrections, however, you should protect your password from disclosure because anyone who gains access to your password may have access to, and may edit, your profile. While we try to comply with any request pertaining to your PII, in accordance with applicable law, we may not be able to fulfill requests pertaining to information already shared with third parties. Some information may be retained on our systems in accordance with our recordkeeping policies, and some residual digital information cannot be removed or changed.